Privacy Policy

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TSG Privacy Policy – Additional Information

Effective date: 16 May 2018


We take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it.

We encourage you to read this policy thoroughly.

Who is TSG Consulting and how can you contact us?

When we refer to ourselves as ‘TSG or TSG Consulting in this Privacy Policy, we mean Testing Solutions Group Limited. TSG Consulting and Testing Solutions Group Ltd are a testing services and business assurance provider.

If there’s anything you’re unsure about in this Privacy Policy, feel free to contact us at:

Address: Dawson House, 5 Jewry Street., London EC3N 2EX

Phone: 020 7469 1500

contact@tsgconsulting.co.uk

What information we collect

We will need to ask you for certain personal information to give you the best possible experience when you engage with us (via our website) and when you use our services. We will also collect other information about you and the devices you use to access our website, or we may ask third parties to do this for us, in these cases we do so by using technologies such as cookies.

See also our Cookies policy.

Contact information

When you use our website or become a customer, we will ask you to provide some contact information. Contact information may include some or all of the following:

Full name, work address, work email address, mobile phone number, landline phone number.

Device

We also collect certain data automatically from your visit to our website or use of our services. This may include (but is not limited to) some or all of the following:

  • How you connect to the internet (including IP address)
  • How you engage with our site
  • Browser data stored on your device (such as cookies – see also our Cookies
    policy)
  • Information about the device software you are using such as internet browser and
  • Location data (city, region of the IP address you used when accessing our services).

How we use your information

We use your personal information in lots of ways to make our products and services as effective as possible:

  • To enable you to access our website and use our services
  • When you create an account, options will be available to you so that we can market information to you about our products, industry insights and new services and products that we provide
  • To let you know about significant changes to our products, terms and conditions or privacy policy
  • To process payments and collect arrears
  • To provide and improve customer support
  • To provide alerts
  • To send you service communications
  • We will use your information to contact you to tell you about changes to or issues affecting the services we are supplying to you
  • You can choose not to receive email, SMS or postal communications whenever you want from your TSG Account page or our emails, or contact admin@tsgconsulting.co.uk

Marketing

We will use your information for marketing purposes such as if we think one of our products, services, industry insights or offers, may interest you, we may contact you about them by email, SMS, or by phone.

You can opt out of marketing communications at any time by following the instructions in the email or SMS or by contacting us at contact@tsgconsulting.co.uk or on your public profile of our website.

Market research

TSG Consulting may select particular customers and invite them to be involved in market and customer feedback research. If you accept this invitation, we will use the feedback you give us to improve our products and services.

Fraud investigation, detection and prevention

We may use your information for fraud investigation, detection and prevention measures and to provide suitable security for your account and your information that we hold (such as to enable us to prevent others logging in to your account without your permission from unknown devices).

Investigation, detection and prevention of crime

We may use your information for the investigation, detection and prevention of crime (other than fraud).

Internal training purposes

We will use your information to ensure that our team has the knowledge and expertise they need to ensure we provide the best possible experience for our customers when interacting with us.

Reporting and analytical purposes

We will use your information for reporting and analytical purposes (e.g. how many of our customers are in the north or south of the country) to enable us to improve our products and services and to provide appropriate levels of support to our customers.

Tracking activity

We will use your information to track your activity on our website to help us better understand your interests and how you interact with us. We may also use this information to help us detect if someone else is trying to access your account or use the services you take from us. We will also use this information to better engage with you and to ensure that you get the best service we can provide and improve our products and services in the future.

To maintain our records and other administrative functions

Like any business, we need to ensure that we maintain comprehensive and up to date records of the ways we process your personal information and other operational activities and therefore we will process the information you provide for record-keeping, updates and general administrative purposes.

Complaint and dispute resolution

While we will try to make sure that you are happy with the service we provide and do not feel the need to complain, if you do complain to us, we will use the information we have about you to help us manage your complaint.

To comply with the law

Like any other business, we are required to comply with many laws and regulations. We will, where necessary, use your personal data to the extent required to enable us to comply with these requirements.

To improve data accuracy and completeness

When you register for our services, you may supply us with additional information about yourself which we will use to improve our data accuracy and completeness. To enable TSG Consulting to provide the most accurate data for our customers and clients - we will need to use customer data when looking into queries and complaints. When you register for our services, you may supply us with additional information about yourself which we will use to improve our data accuracy and completeness.

In order to improve the service, we offer to customers, we may ask you to participate in research from time to time. It is entirely up to you whether you chose to do so.

Email tracking

TSG Consulting may use performance tracking technology within our emails to improve our future interactions with you. This means we are able to capture information including (but not limited to) the time and date you open our e-mails and the type of device used to open the email. We use this information primarily to understand whether our e-mails are opened and what links are clicked on by our customers. We then use this information to improve the emails that we send to you and the services that we provide. Your personal data will not be passed to any third party for marketing purposes. Further information is included in our Cookies policy.

Additional Information

If we use your personal information for any purposes that are not set out in this Privacy Policy, we promise to let you know exactly what we will use it for before we go ahead and use it and will aim to obtain your consent where appropriate.

What are the legal grounds for handling personal information?

Data protection laws require that, where we process your personal data, we must satisfy at least one prescribed condition for processing. These are set out in data protection law and regulations, and we rely on a number of different conditions for the activities we carry out.

Necessary for performance of a contract or to comply with the law

In most cases, the information described above will be provided to us by you because you want to take services from us or engage with us and our use of your information will be governed by contract terms. Giving this information to us is, therefore, your choice. If you choose not to give all or some of it to us, this may affect our ability to provide the services you want, to you.

In particular, we may rely on this condition for processing in the following scenarios:

  • To enable you to access our website and use our services
  • To let you know about significant changes to product, terms and conditions or privacy policy
  • To confirm your identity and authenticate the information you provide
  • To process payments and collect arrears
  • To provide and improve customer support
  • To provide alerts
  • To send you service communications
  • To provide comparison services and create eligibility ratings
  • To provide information related to your use of our comparison services
  • To send you product eligibility alerts

Consent

Where we collect other information from you such as when we use cookies to collect information about the device you use to access our website, or sometimes third parties collect this on our behalf. You will be asked to consent to this before using our website. If you choose not to give your consent, or you later remove your consent, this may affect our ability to provide the services you want, to you. We may also rely on consent in the following scenarios:

  • Marketing - From time to time, we would like to let you know about products, services and offers from TSG Consulting and our partners
  • Market research – we may send you invitations to participate in market research/customer feedback activities. (see below). If you do so, your feedback is given with your consent
  • Events - we may send invitations to you for your participation in events, e.g. webinars, networking events, briefings etc.

Necessary in our legitimate interests or those of a third party

In the United Kingdom, we can also use personal information where the benefits of doing so are not outweighed by the interests or fundamental rights or freedoms of individuals. The law calls this the “Legitimate Interests” condition for processing. Where we rely on it, the benefits being pursued by us are:

  • Performance of our service/supplier contract
  • Helping to prevent and detect crime such as fraud and money laundering
  • Complying with/supporting compliance with legal and regulatory requirements
  • Internal training purposes - to enable us to train our staff to better provide services to our customers
  • Running a testing services and business and project assurance business. Like any commercial organisation, we run a business and process information where necessary to do so. We also provide services to third parties which help them to run their businesses more effectively and efficiently
  • Reporting and analytical purposes – to provide management information and information to improve our services
  • Tracking activity – to help us to improve our services
  • To maintain our records and other administrative purpose

Safeguards and Information Security

We have put in place various safeguards to ensure that individuals’ whose personal information we handle are not unduly harmed by the activities we use their personal data for. These include making information available to individuals so that they understand how their personal data will be used by TSG Consulting, explaining their rights to obtain the information we hold and to have their information corrected or restricted and providing information about how individuals can complain if they are dissatisfied.

Who we share your personal information with

We share your personal information only with those persons who need to handle it so we can provide TSG Consulting products and services you’ve signed up to. We also share it with our suppliers who manage some parts of our services for us; with suppliers who provide services to us which require access to your personal information only.

Lastly, we may also provide your personal information to fraud prevention agencies. This is to protect TSG to keep our systems secure, or where it’s necessary to protect either yours or our best interests.

Additional Information:

  • Suppliers - We use a number of service providers to support our business, and these service providers may have access to our systems and data in order to provide services to us and/or to you on our behalf
  • Contractors - we sometimes use organisations to help provide our products and services to clients and customers. Personal data may be provided to them in connection with this purpose
  • Fraud prevention agencies - We will check your details with the records we hold and share with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, we will record this and details will be passed to the other fraud prevention agencies
  • Law enforcement agencies may access and use this information
  • Public bodies, law enforcement and regulators - The police, other law enforcement agencies, regulators, as well as public bodies such as local and central authorities can sometimes request personal information. This may be to prevent or detecting crime, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working
  • Individuals - You can obtain a copy of the information we hold about you. See section Your rights to how we use your personal information for further information on how you can do this.

Where do we send personal information?

TSG Consulting is based in the UK; our data is stored in cloud hosting facilities which are based in the UK or Ireland. We will not transfer your personal information outside the EEA.

Your rights to how we use your personal information

It is important that you understand your rights in relation to your personal information and how you can contact us if you have questions or concerns.

If you’ve given us consent to process your personal information, you have the right to withdraw that consent at any time by contacting us on contact@tsgconsulting.co.uk. You can also make changes to that preference in your TSG Consulting website account. You can also ask for access to the personal information we hold about you and request that we correct any mistakes, restrict or stop processing or delete it. It’s worth noting that in some cases if you do ask us to correct, delete or stop processing it, we won’t always be required to do so. If that is the case, we will explain why.

In certain circumstances, e.g. where you provide your information to us:

a) with consent to process it; or

b) where the processing is necessary for the performance of our contract with you.

You can require that we provide the information we hold about you either to you or a third party in a commonly used format. This only applies if we are processing it using automation only. If you would like more information about this, let us know by contacting us contact@tsgconsulting.co.uk .

We will try to ensure that we deliver the best levels of customer service, but if you think we are falling short of that commitment, please let us know by contacting us. If you’re still unhappy with any aspect of how we handle your personal information you also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates the handling of personal information in the UK.

You can contact them by:

1. Going to their website at ico.org.uk/

2. Phone on 0303 123 1113

3. Post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

How we keep your personal information secure

Data privacy and security is the most important aspect of any customer service, and we take it extremely seriously. We use a variety of technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure.

We restrict access to your personal data to those employees, and third parties, who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect your personal data. TSG Consulting protects your information over the Internet by using secure web server technologies, which allows web browser programs (such as Microsoft Internet Explorer) to interact with TSG Consulting’s web server via an encrypted session.

How long we keep your personal information for

We’ll keep your personal information for as long as we need it to provide the TSG Consulting products and services you’ve signed up to. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to so the amount of time we keep your personal information may vary.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Changes to this Privacy Policy

We can update this Privacy Policy at any time and ideally you should check it regularly for updates. We won’t alert you to every little change, but if there are any really important changes to the Policy or how we use your information we’ll let you know and where appropriate ask for your consent.

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© 2018 Testing Solutions Group Ltd. All rights reserved
Dawson House, 5 Jewry Street
London, EC3N 2EX United Kingdom

+44 (0) 207 469 1500

Registered Office: Dawson House, 5 Jewry Street, London, EC3N 2EX
Company number 07220827 VAT Registration Number. 988 7887 10